- Now you can select the default ticket listing that appears when you launch the app.
- Bug fixes and enhancements
- Bug fixes and enhancements
- Bug fixes and enhancements
- We've squashed a few bugs in the update.
- Bug fixes and enhancements
- We've squashed a few bugs in the update.
- Bug fixes and enhancements
- Bug fixes and enhancements
We have added layout and validation rules for quick actions throughout the app's tickets module.
We've squashed a few bugs in the update.
• We’ve squashed a few bugs in the update.
• We’ve squashed a few bugs in the update.
Bug Fixes and performance improvements.
We’ve squashed a few bugs in the update.
Bug fixes and enhancements
• We’ve squashed a few bugs in the update.
Bug fixes and enhancements
• You can now stay on top of your tasks by making use of the task reminder notification
• We've brought in support for the Accounts module within the app
• We’ve squashed a few bugs in the update.
• Widget: Get a quick overview of the count of your tickets using the all new widget
• Tags: You can now tag your tickets for easy access right from the app
• You can now use templates and view its details while creating a ticket.
• We’ve squashed a few bugs in the update.
• We’ve squashed a few bugs in the update.
• We’ve squashed a few bugs in the update.
• Timeline: You can get a complete list of the tickets sent by your customers via the Timeline feature.
• We’ve squashed a few bugs in the update
Bug Fixes and Enhancements
• Sentiment Analysis: We've brought in support for Zia sentiment analysis. You can now be aware of your customers' emotions and respond to tickets accordingly
• Scribble: Scribble down your thoughts and add them as attachments to comments or tickets and also annotate your images.
• You can now view a snippet of the comments that are added and ticket replies right from the notification panel.
• We've brought in a refreshing new UI for the Contacts module in this update. You will also be able to view the accounts details within the app.
We've brought in support for 'Time Tracking' in Tasks in this update.
We've brought in support for approvals within the app.
You can now get to know when a new update of the app is out right within the app.
• We've squashed a few bugs in the update.
• We've brought in support for Snippets in this update. Save time in drafting ticket responses by using snippets.
• You can now add attachments to tickets when creating them.
• We've brought in support for Macros in this update. By applying a macro to tickets you can quickly carry out sets of frequently used actions like sending email alerts, creating tasks, and updating a field with the specified value.
• You can now select multiple tickets and carry out Assign and Update actions from the app.
• We’ve squashed a few bugs in the update.
Bug fixes and enhancements
We've brought in support to access Knowledge Base articles within tickets. You can quickly access articles and provide resolutions to customers when replying to tickets as well.
• Validation rules: We've brought in support for validation rules in this update. You can now define how you would like your data to be, by ensuring your agents meet the standards set for records using validation rules.
We’ve squashed a few bugs in the update.
• Ticket Closure: You can choose to keep your customers notified via email/SMS as and when a ticket/request is closed.
• Starred Views: You can star and unstar your most used views within the app for quick access.
• You can now respond to customers' requests sent via Twitter and Facebook from the app.
We’ve squashed a few bugs in the update.
• The much asked for 'Merge' feature is now here. You can now merge upto 3 tickets within the app.
• We've enhanced the UI and addressed a few bugs in this update.
We've addressed a crash scenario in this update
-Time tracking: You can now track the amount of time spent in handling your tickets
-Choose the display language of your choice from the app
-Users can now create portal from the Desk app
-We've addressed a crash scenario and squashed few pesky bugs in this update
Time tracking: You can now track the amount of time spent in handling your tickets
Choose the display language of your choice from the app
Users can now create portal from the Desk app
* You can now be instantly notified when you receive new tickets from your customers.
* Keep an eye on your tickets in the all new status based queue view
* We've also squashed a few bugs in this update
- You can now traverse through the different stages of handling a ticket with Blueprint.
- We've addressed a few bugs in this update
We've addressed a few bugs in this update
Bug fixes
Ticket Time Entry: Keep a track of the time spent on tickets by the Agents via the Time Entry feature.
Ticket History: Get a complete historical breakdown of the activities carried out around tickets every step of the way
We've now implemented customizable privacy and security settings to enhance the security of your data.
Introducing Teams! You can now assign tickets to a group of agents to split your workload efficiently and stay on top of every ticket.
- Notification Channel Support : Personalise your notification channels by changing the look and feel and, control how each channel presents information.
- Deep linking: You can now launch the app directly by tapping the hyperlinks in emails, documents etc.
You can now upload attachments and access them as well from tickets, threads, and comments.
-You can now get a bird's eye view of ticket details by following tickets and can also assign followers to tickets-You can search for tickets across departments
- Private thread handling: You can mark a thread as private or display it in the customer help center by making it public when replying to an email.- The Zoho Desk app is now Android Oreo compatible- The app now supports Tamil, Hindi, Telugu, Marathi, and Bengali languages.- Bug fixes and performance improvements
-We've squashed a few pesky bugs in this update
- Edit and Delete comments: Comments within the tickets can now be edited and deleted via the app.- Mark as Spam: Tickets can now be marked as Spam to make your tickets list spam free.- Hello, Bonjour, Hallo, Hola, 你好, こんにちは, Ciao, Hej, Здравствуйте, Merhaba. The app is now fluent in 12 languages.- We’ve squashed a few pesky bugs in this update as well.
